Delivery

We charge for our delivery, to make sure we can provide you with the best possible savings on our products.

Unfortunately, some of our courier delivery charges have been affected by increased fuel and supplier costs.

In order to maintain the exceptional value of our stocked products, we never hide the rising costs within the product price, giving customers the opportunity to click and collect where possible.

Our Delivery is as easy as 1, 2, 3! 

 
1: Add to Basket - 2: Enter Postcode - 3: Select Service
             

Delivery Charges

Our delivery charges are estimated on the basket page until you confirm the delivery location during the checkout process. The delivery charge depends upon the delivery service selected, the number of parcels required to ship your order, the weight of the products in your order and the delivery location.

Please note: All timescales below are estimates only.

  • Click & Collect from Store - FREE 

    • If you live close enough to one of our stores, you may be able to collect your items directly from the shop - free of charge!

      Our Click & Collect service acts as a stock reservation service. If your local store has the stock available, your items will be reserved and ready for you to collect within two working days.

      You can find your local store here.

      Our Click & Collect orders are reserved in store for 2 days. If you have not had an email confirming your order is ready for collection within this time, we recommend you contact the store for an update.

      You can find the store contact details here.

  • Supersaver Delivery - From £1.49 

    • Our cheapest delivery option is our Supersaver Delivery: Smaller items (up to 500g) to be delivered by Royal Mail in 3-5 working days.

  • Online Exclusive Item Delivery - From £3.99 

    • We offer a wide range of online exclusive items, all of which have their own delivery timescales. These reliable delivery services start at just £3.99 and their price will depend on the size and weight of the products.

      How do I know if an item is an online exclusive?

      All of our online exclusive items have the following sash on the product listing page to notify customers of the estimated delivery timescale:

       

      Cherry Lane online exclusive products

  • Standard Delivery - From £4.99 

    • Our Standard Delivery charges can vary depending on product size.

      We have standard delivery available on a variety of products up to the weight of 30kg and it takes 2 to 4 working days.

      You can choose one of our tracked delivery services to get your order faster. Please note these are a higher-priced delivery options and someone will need to be present for the delivery.

  • Next Day Delivery - From £8.99 

    • If you need your item in a hurry, select our Next Working Day service. Order before 11am for delivery the very next day on parcels up to the weight of 30kg.

      Your order will be tracked from start to finish.

      Please note that someone will need to be present for the delivery.

  • Weekend Delivery - From £12.99 

    • Weekdays aren't convenient for everybody, so we have introduced a Saturday and Sunday delivery service - making our deliveries as flexible as possible.

      Your order will be tracked from start to finish and arrive on a weekend day of your choice.

      Please note that someone will need to be present for the delivery.

  • Heavy Item Delivery - From £14.99 

    • For bulkier items, such as our indoor furniture range, you will be offered our Heavy Item Delivery Service.

      The courier used will depend on your delivery location, as our QD delivery team operate in our local delivery radius only.

      Local delivery can take 2-3 weeks, however, you will be contacted prior to delivery to arrange a suitable date.

      Tracking is not available for this service, but you can contact our customer services team for an update.

      Please note that someone will need to be present for the delivery.

  • Pallet Delivery - From £29.99 

    • Our largest items, such as outdoor furniture sets, may need to be delivered to you using a Pallet Delivery Service.

      Pallet deliveries take 3-5 working days and the carrier will notify you prior to delivery.

      Please note that someone will need to be present for the delivery.

 
 
Cherry Lane delivery

Cherry Lane home delivery

Order Tracking

For most of the products we deliver directly, we will send an order tracking link once your order has been despatched. See below for more information:

  • Royal Mail ® 

    • You can track the progress of your parcel using the tracking code above on the Royal Mail website Royal Mail Tracked here.

      What to do if you missed your delivery

      If you have missed delivery from Royal Mail, they usually post a failed delivery card.

      Parcels being delivered by Royal Mail are usually held at the sorting office for 18 days before being returning to us. You can either collect from your local sorting office by clicking here or arrange a redelivery free of charge on the Royal Mail site by clicking here.

      Return a parcel

      You can return your parcel at any local post office. Via the Royal Mail brand finder on their website here. For more advice about our return policy view it on our website here.

  • Royal Mail Tracked ® 

    • You can track the progress of your parcel using the tracking code above on the Royal Mail website here.

      What to do if you missed your delivery

      If you have missed delivery from Royal Mail, they usually post a failed delivery card.

      Parcels being delivered by Royal Mail are usually held at the sorting office for 18 days before being returning to us. You can either collect from your local sorting office by clicking here or arrange a redelivery free of charge on the Royal Mail site by clicking here.

      Return a parcel

      You can return your parcel at any local post office. Via the Royal Mail brand finder on their website here. For more advice about our return policy view it on our website here.

  • XDP 

    • XDP usually delivers parcels between 7am until 7pm Monday to Friday unless you have booked a Saturday delivery. You can speak directly with XDP about your parcel here.

      What to do if you missed your delivery

      If your parcel is being held at the local XDP depot, it is usually held for 3 days before being returned to us. You can contact XDP on their website here.

      Return a parcel

      For more advice about our return policy view it on our website here.

  • Parcelforce Tracked ® 

    • We will send you another email to keep you up to date once Parcelforce has received your parcel at their depot.

      This email will usually be sent on the next available working day (Monday to Friday, excluding bank holidays) and will allow you to track the progress of your order.

      Parcelforce send emails or texts to let you know when your parcel will arrive including the drivers name and a one-hour delivery window. The notification will include what we’ve done with your parcel if you were not at home when we tried to deliver.

      How to change your delivery slot

      If the delivery arrangements are not convenient, you can use Parcelforce's interactive options to tell them to deliver on a different day or to a different address.

      If Parcelforce cannot deliver as planned, they will you know why there is a delay, and whether to expect their parcel later today or tomorrow.

      What to do if you missed your delivery

      You can reschedule as missed delivery on the Parcelforce here.

      If your parcel is being held at the local Parcelforce depot, it is usually held for 20 days before being returned to us. You can re-arrange delivery from Parcel Force (some services are chargeable), or collect at Post Office or local depot by clicking here.

      Return a parcel

      If you need to return a parcel using Parcelforce back to us you can arrange this on the Parcelforce website here.

      Need to Contact Parcelforce?

      Parcelforce offer various ways to contact them see more information on the Parcelforce website here.

  • DX ® 

    • We will send you another email to keep you up to date once DX has received your parcel at their depot.

      This email will usually be sent on the next available working day (Monday to Friday, excluding bank holidays) and will allow you to track the progress of your order.

      What to do if you missed your delivery

      You can reschedule as missed delivery by calling DX directly on: 0333 241 1100 or via their website here.

      Return an order

      If you need to return a parcel using DX back to us you can arrange this on the Interparcel website here.

      Need to Contact DX?

      DX offer various ways to track your parcel or to contact them see more information on the the DX website here.

  • DPD Tracked ® 

    • We will send you another email to keep you up to date once DPD has received your parcel at their depot.

      This email will usually be sent on the next available working day (Monday to Friday, excluding bank holidays) and will allow you to track the progress of your order.

      How to change your delivery slot

      DPD offer extended delivery options that allows you to change the scheduled delivery time slot or day (some services are chargeable) find out more here on the DPD website.

      What to do if you missed your delivery

      You can reschedule as missed delivery on the DPD here.

      If your parcel is being held at the local DPD depot due to a missed delivery, it is usually held for 5 days before being returned to us. You can either collect from the local depot or re-arrange your delivery free of charge by clicking here.

      Return a parcel

      If you need to return a parcel using DPD back to us you can arrange this on the DPD website here.

      Need to Contact DPD?

      DPD offer various ways to contact them see more information on their website here.

  • Large item delivery 

    • You should receive an email sent from: home.delivery@qdstores.co.uk with the date we will deliver your order.

      Unfortunately, we are unable to send order tracking for this type of order.

  • Pallet delivery 

    • Palletforce ® will call you directly to book in your delivery at which point you should be able to track the progress of your order directly on the Palletforce website here.

      Tracking becomes available once the courier has collected your order, which is usually the next available working day (Mon to Fri, excluding public holidays).

      Track your order

      You will need to enter your delivery postcode and the last 6 digits of your order number (at the top of this email), in the 'customer reference' box then press [search]. If you have any questions you can contact Palletforce directly on 01283 539 392.

  • Direct from supplier delivery  

    • Your order is with the supplier ready to be despatched and they will keep you updated on the delivery process directly.

Delivery FAQs

Find a list below of our frequently asked questions around delivery. If you can’t find the answer to your query, you can always contact us.

  • Where is my order?  

    • If you are looking for an update on your online order, there are plenty of easy ways to track its progress.

      First of all, you need to check your emails for a dispatch confirmation from us (this can sometimes make its way to your junk/spam folder).

      Once you have found the email, you should be able to see the courier being used to deliver your parcel and there will be a tracking link in the email.

      What about Click and Collect orders?

      Our Click & Collect orders are reserved in store for 2 days. If you have not had an email confirming your order is ready for collection within this time, we recommend you contact the store for an update.

      You can find the store contact details here.

  • How do I amend the delivery address? 

    • Unfortunately we are unable to offer delivery address or product amendments once you have placed your order.

  • Can I add more products to my order?  

    • Unfortunately, we can’t add additional items to your existing order once it has been completed.

      We also cannot amend the products in your existing order once it has been completed. If you change your mind about the product, you will need to cancel the order as quickly as possible. Once cancelled, the correct items can then be ordered instead.

      You can find out more by reading our cancellations & returns policy.

  • How do I cancel my order? 

  • How do I arrange a return? 

  • Can I send different items from the same order to multiple addresses?  

    • Unfortunately not, you can only have them sent to one address. However, you can always place multiple orders, each with a different delivery address.

  • Missed deliveries 

    • Don’t worry, you should still be able to get your order. Most couriers will leave a calling card with instructions on how to rearrange delivery.

      Alternatively, please use the Order Tracking section above to find details on how to arrange a redelivery with your selected courier.

      If you have any further questions, you can always contact us.

  • Damaged items 

    • Unfortunately, sometimes things go wrong along the way. If you have received your goods with any faults or damage, please contact us. as soon as possible.

      Please have your order details, order reference number and photographs of the issues at hand so that we can get the matter resolved as quickly as possible for you.

  • Adverse Weather Conditions 

    • During adverse weather conditions your order may arrive later than originally planned, we cannot control this but we will do all that we can to ensure your parcel is delivered as soon as possible.

 
Cherry Lane home delivery
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