If you are unhappy with the products that you purchased from www.cherry-lane.co.uk, you can return your goods within 14 days from receipt of the product for a full refund of the original payment. It is the responsibility of the customer to ensure that the goods are returned in their original condition with the original packaging. Console games bought online can be returned as long as they are still in their sealed packaging with the security seal in tact.
All returned goods must be sent via a tracked postal/ courier service (this is for your own protection). The cost of returning the goods to us will be at the expense of the customer. Cherry Lane will be happy to assist in arranging collection and return of the goods, but the cost of this will be deducted from your refund.
|Download Returns Address Label|
|Download Web Returns Label|
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Refunds can take up to five to seven working days to be credited to your payment card or PayPal account, depending on your card provider. Please note that photographic evidence of damaged goods will be requested prior to any refunds being made.
RETURNS & REFUNDS VIA A CHERRY LANE STORE
Unfortunately we are unable to process returns at our stores at this moment in time. Our web team are working hard to make this option possible in the next few weeks.
CANCELLING A ORDER
Unfortunately that in most circumstances it's not possible to make changes to your order once you've placed it. If you'd like to add products to your order, please place a new order for these items. If you need to change details of your delivery address, remove items from your order or cancel it completely, please call our Customer Service team on;
0343 357 1122
Any time between:
- 8am - 9pm Monday - Friday
- 8am - 7pm Saturdays and Bank Holidays
- 9am - 7pm Sundays
(please refer to your service provider for call charges.)
You will be asked for your order number and order date. If your order has already been dispatched or delivered, then you'll need to follow our Returns Procedure in the event of any unwanted products.
WE CANNOT FULFILL THE ORDER
If we cannot fulfil your order, we will do our best to contact you as quickly as possible to resolve the issue. You may choose to continue with the order and wait for delivery into our distribution centre, or you may decide to cancel your order. If you do cancel an order because of our mistake we will refund the product and delivery charge in full.
RETURNED & REFUSED DELIVERY CHARGES
If you wish to return any goods received or refuse delivery, or if the order is returned to www.cherry-lane.co.uk as the delivery address was supplied incorrect, return carriage charges incurred will be charged to the customer.
If a change to the delivery address is to be made following the despatch of the goods or if a returned order is to be resent a charge will be made.
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